Returns & Exchanges

Returns:

• If you receive an incorrect item or an item that is damaged, kindly contact us via the link. Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to reach out for a refund on defective items. After 48 hours we will not be able to replace the damaged item. 
  
  
• If the product is fine but you've changed your mind, we can offer store credit or full refund.
  
  
• To be eligible for refund - goods must be unused, accompanied with original package and the proof of purchase.
  
  
• Return and refund is not applicable for discounted/sale items at 20% or above. Products purchased during sale events will be refunded through store credit only and only in case of proven item damage upon delivery.
  
  
• No refund for items purchased during sales period.
  
  
• For international returns - we are not responsible for any custom duties & fees related to the shipment. 
  
  
• If you wish to use our own courier, please let us know and we will issue a refund once your package is received. 

Process time for refunds:

• Please allow 10 working days from when your return is tracked as delivered back to our UAE warehouse for us to issue you with your refund.